What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide during registration — your name, email address, phone number and account credentials. When you make a deposit or withdrawal using DANA, OVO or GoPay, we log the transaction reference and wallet identifier linked
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to that payment, but we never store your full e-wallet PIN or password. We also collect device and session data — the browser or app version you use, your IP address and the pages you visit — so we can maintain account security and flag unusual
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access. If you contact our support team, the conversation record is retained to help resolve follow-up queries. We use this data to operate your account, process your payments, verify your identity where required, and detect fraud. We do not sell your personal data to advertising networks.
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Data shared with third-party payment processors like DANA, OVO and GoPay is limited to what those rails require to complete your transaction. Retention periods follow applicable data-protection rules in Indonesia, and we delete or anonymise records that are no longer needed for the purpose they were
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collected. Where our service is available depends on local law and the eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.