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Terms Conditions That Cover Your Account

Before you open an account or make a deposit through DANA, OVO, or GoPay, these terms set out what you agree to and what we commit to on our end.

Account eligibility rulesDANA, OVO, GoPay deposit conditionsWithdrawal verification processAccount suspension policyJurisdiction-based access
sbpu777 Terms Conditions That Cover Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question — about your account status, a transaction held for verification, or a rule you want clarified — our support team handles these directly. Reach out through any of the channels below and reference your account ID so we can pull your record quickly.

Live Chat Open the chat widget from your account dashboard. Quote your account ID and the specific clause or transaction you want us to look at.
Email Support Send a message to our support address with your registered wallet name — DANA, OVO, or GoPay — and a short description of your query.
Account Help Centre Our Help Centre lists answers to common terms questions, including withdrawal holds, account verification steps, and wallet deposit rules.
HOW WE HANDLE THIS

Our Approach to Policy and Account Security

These terms are not just legalese — they describe how we actually run accounts, process wallet payments, and handle disputes. Every point below reflects a real operational practice, not a placeholder commitment.

Wallet Verification

Withdrawals back to DANA, OVO, or GoPay go through a name-match check against your registered account. This step protects both your wallet and our payment flow.

Account Data Retention

We hold your account data for as long as your account is active and for a defined period after closure, consistent with applicable local regulations in Indonesia.

Cookie and Session Use

We use session cookies to keep your login active across your browser or mobile. You can clear cookies at any time; this will log you out and require a fresh OTP verification.

Requesting Account Changes

To update your registered wallet, change linked payment details, or request account closure, contact support via live chat with your account ID and wallet confirmation.

Common Questions About Our Terms

These are the questions we see most often when it comes to account rules, wallet conditions, and eligibility. If your question is not here, live chat is the fastest route to an answer.

Yes. These terms cover all deposit and withdrawal activity, including transactions made through DANA, OVO, and GoPay. Wallet-specific transfer rules are outlined in the payment section of your account dashboard.

We publish updates to this page and note the revision date. We do not send individual notifications for every change, so checking this page periodically is your responsibility once you hold an account.

Breaches can result in a temporary hold, suspension, or permanent closure depending on severity. Funds held in your account at closure are reviewed against our withdrawal verification process before any release.

The core terms are the same, but access to specific features depends on where local law permits. Some game categories or payment options may not be available in every region of Indonesia.

Contact our support team via live chat or email with your account ID. We will respond with the data we hold, consistent with applicable data handling obligations under local regulations.

Raise the issue through live chat and include the transaction reference, your wallet type — DANA, OVO, or GoPay — and the amount. Our team will review the payment record and respond directly.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.